Dear Jack, there is just something about a very simple, heartfelt sincere apology. If you’ve offended her, simply say sorry. Don’t try and justify it, just say sorry. The tone of apology matters. A defensive tone will not work. Neither will a justification tone. The point of saying I’m sorry is not the point for self-justification. You can’t genuinely say, “I’m sorry” shouting either. It’s incongruent. It sounds more like, “I’ve been telling you I’m sorry and if you can’t accept it, then do whatever you like!” Or, “You’re exasperating me, I said I’m SORRY!” That’s not being sorry, that’s making a point.
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